Terms & Conditions

1. Introduction

These Terms & Conditions ("Terms") form an agreement between you and WHOLISTICAL LIVING PRIVATE LIMITED ("we", "us", "our"). By accessing or using Novado (the "website") or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the website.

2. Website usage

You agree to use the website only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use of, the website by others.

3. Eligibility

By using the website and placing orders, you confirm that you are at least 18 years old or are accessing the website under the supervision of a parent or legal guardian, and that the information you provide is accurate and complete.

4. Products and services

We try to describe and display our products as accurately as possible. However, product images are for illustration, and actual colours, packaging and details may vary slightly. We do not warrant that product descriptions or other content are entirely error-free.

5. Pricing

Prices are listed in Indian Rupees (₹) and are inclusive of applicable taxes unless stated otherwise. We reserve the right to correct pricing errors and to change prices at any time without prior notice. The price applicable to your order is the one displayed at the time you place it.

6. Orders

Your order constitutes an offer to purchase. We reserve the right to accept or decline any order, including where an item is unavailable, where there is a pricing or description error, or where we suspect fraudulent or unauthorised activity.

7. Payment

Payments, where enabled, are processed through third-party payment gateways. By making a payment, you agree to the terms of the relevant payment provider. We do not store your full payment card details on our servers.

8. Product availability

All products are subject to availability. If an item becomes unavailable after you place an order, we will notify you and offer a suitable alternative, a replacement or a refund for the affected item.

9. Shipping

Delivery is subject to our Shipping & Delivery Policy, which forms part of these Terms.

10. Returns and refunds

Returns, cancellations and refunds are governed by our Refund & Cancellation Policy, which forms part of these Terms.

11. Intellectual property

All content on the website, including text, graphics, logos, images and layout, is the property of WHOLISTICAL LIVING PRIVATE LIMITED or its licensors and is protected by applicable laws. You may not copy, reproduce or distribute any content without our prior written permission.

12. Prohibited use

You agree not to:

• Use the website for any unlawful or fraudulent purpose;
• Attempt to gain unauthorised access to the website or its systems;
• Interfere with or disrupt the website or servers; or
• Use automated means to access or scrape the website without permission.

13. Limitation of liability

To the maximum extent permitted by law, WHOLISTICAL LIVING PRIVATE LIMITED shall not be liable for any indirect, incidental or consequential damages arising out of your use of, or inability to use, the website or products purchased through it. Nothing in these Terms limits any rights you have that cannot be excluded under applicable law.

14. Third-party services

The website may use or link to third-party services (such as payment gateways and courier partners). We are not responsible for the content, policies or practices of those third parties.

15. Changes to the website

We may modify, suspend or discontinue any part of the website at any time without notice. We are not liable if any part of the website is unavailable at any time.

16. Changes to these Terms

We may update these Terms from time to time. Changes take effect when posted on this page with a revised "Last updated" date. Your continued use of the website constitutes acceptance of the updated Terms.

17. Governing law and jurisdiction

These Terms are governed by and construed in accordance with the laws of India. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts in India.

18. Contact information

For any questions about these Terms, please contact:

WHOLISTICAL LIVING PRIVATE LIMITED
13th Phase, Opposite Institute of Science and Technology, Kukatpally, Hyderabad, Telangana 500085
GSTIN: 36AAECW0308C1ZU
Email: operstions@novado.in
Phone: +91 73863 31813